Artificial Intelligence (AI) Usage Policy

Version: 1.2
Effective Date: July 2026

1. Purpose

This policy explains how Building Sewa designs, develops, and uses Artificial Intelligence (AI) across its home service platform. It ensures AI is used responsibly, securely, and transparently while protecting the privacy and rights of customers and service professionals.

2. Scope

• Voice-to-text booking
• AI service provider matching
• Personalized service recommendations
• Custom promotional offers
• Seasonal service suggestions
• AI chatbot support
• Smart worker dispatch
• DIY helpdesk assistance
• Language translation and text-to-speech

3. Guiding Principles

• Human oversight over AI decisions
• Transparency when AI is used
• Data privacy and security
• Fair and unbiased recommendations
• Compliance with Nepal's privacy laws

4. Acceptable Use

AI may be used to:

• Recommend services
• Match customers with professionals
• Provide chatbot assistance
• Translate and transcribe content

AI must not be used to:

• Make irreversible decisions without human review
• Discriminate against users or service providers
• Provide medical or legal advice
• Use customer data beyond its intended purpose

5. AI Features

• Voice-to-Text Booking
• Smart Service Matching
• Personalized Recommendations
• Custom Offers
• Seasonal Recommendations
• AI Booking Chatbot
• Worker Dispatch
• DIY Helpdesk
• Multilingual Communication

6. Human Oversight

Important decisions such as account suspension, payment processing, and worker deactivation always require human review.

7. Data Privacy

Building Sewa protects personal information in accordance with Nepal's privacy laws. Voice recordings, location data, and personal information are processed securely and only for the intended purpose.

8. Quality Assurance

AI systems are regularly tested for accuracy, fairness, security, and performance. Any issues are reviewed and corrected before deployment.

9. Policy Updates

This policy may be updated as AI technologies evolve. The latest version will always be available on the Building Sewa website.

10. Contact

If you have any questions regarding this AI Usage Policy, please contact Building Sewa Customer Support.